Policy and Waivers

Buddy Sweets Policies and Waivers

In exchange for the pet being permitted to participate in any or all Buddy Sweets - IV Dog Daycare, LLC (hereon as “Buddy Sweets)  services, including but not limited to daycare, overnight boarding, grooming, and training, Pet Parents (Owners) make the following representations. They agree to all the following policies, procedures, terms, and conditions: 

 

1. REQUIREMENTS: The pet must meet the following requirements: 

• They are three* (3) months of age or older

•  spayed or neutered if over six (6) months of age

• is current on Rabies, Distemper/parvo combo (“DA2PPV,” “DA2PP,” “DHPP,” or “DHPPV”), and Bordetella (dogs only) vaccinations

• is in good health and free of fleas and ticks and other pets.

All pets are required to be on a flea and tick preventative. We are not responsible for your pet leaving our facility with fleas or ticks. 

Exceptions will be made on a case-by-case basis at the discretion of management.

Intact/Unaltered animals will incur an additional charge of $7 daily. 

 

2. HEALTH: Owners confirm that their pet(s) are healthy and free from any condition that could potentially jeopardize other guests. Pets that have been ill with a communicable condition in the last 30 days will require veterinarian health certification to be admitted. All pets may be examined for signs of fleas or ticks at check-in (Spot Check) and will not be admitted to daycare/boarding if fleas or ticks are noticed. This “spot check” is not a foolproof process. If a pet is noticed to have fleas or ticks at any time during care, treatment will be applied and charged to the owner for a fee of $75.00. 

 

Excessively long toenails may cause injury to self or others. You will be notified if your pet’s nails are too long. If the nails have not been trimmed at the next visit, Buddy Sweets - IV Dog Daycare, LLC will cut them for $15.00. 

 

3. PAYMENT: The owner agrees to pay for all services, products, and fees with the credit card number provided or by cash or check at check-out for each visit.

For other payment options, please ask a Team Member. Using our services, the Owner agrees to allow  Buddy Sweets Dog Daycare to charge the credit card on file. Any fees associated with a returned check or failed payment will be the pet owner's responsibility, plus any applicable fees. 

 

4. VETERINARIAN LIABILITY AND CARE: The owner agrees to allow Buddy Sweets to obtain medical treatment for the pet if it appears that they are ill, injured, or exhibits any other behavior that would reasonably suggest that the pet may need medical treatment. The owner agrees to be fully responsible for the cost of any such medical treatment and any transportation for such treatment. Management will make every attempt to notify pet parents in a timely manner.

 

Pets who require medication administration will incur a $5 daily fee. Pet parents must provide medication at check-in, in the ORIGINAL prescription container, and be prescribed by a  licensed Veterinarian. Buddy Sweets Team Members will administer medication with due diligence;  however, Buddy Sweets cannot ensure pet compliance with medication administration.

5. HOURS OF OPERATION: Please respect the posted business hours. Buddy Sweets Dog Daycare may impose a fee for drop-offs/pick-ups outside regular hours. 

Fee Schedule (per dog):

 

Early, Check-in/out Fees PER DOG

 

Before 7:30 am - $30 per half hour.

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Late Check-in/out PER DOG:

7 pm-7:30 pm - $30

7:31 pm -8:30 pm - $65

8:31 pm - 9 pm - $85

9:01 pm - 9:30 pm - $100

9:31 pm - 10 pm - $175

After 10 pm - $250

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Early/Late Check -in/out must be arranged in advance. We reserve the right to refuse this service for any reason. 

 

6. DEPOSITS: Holiday bookings: A 50% deposit is required during holidays (New Year’s, Spring  Break, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).

 Non-Holiday bookings: A deposit of 20% of the reservation cost is required. Should deposits not be paid within 48 hours of booking a reservation or at the time of booking, your reservation may be subject to cancelation. 

Grooming: a $25 deposit is required for all grooming appointment requests. 

We reserve the right to deny a reservation request without a paid deposit at the time of booking.

 

7. CANCELLATION/NO-SHOW POLICY: Holiday bookings: The deposit amount equal to one-night stay per pet will be forfeited if less than seven days notice is given; 100% of the deposit is forfeited if less than 48 hours' notice is given.

 Non-Holiday bookings: 100% of the deposit will be forfeited if less than 48 hours notice is given.

Daycare: An amount equal to 1 daycare day will be charged and/or deducted per pet if cancellation notice is not given by 1:30 p.m. the day before your scheduled daycare day. 

Grooming: Cancelation or no-show of a grooming appointment will result in the forfeit of the deposit. The deposit may be transferred to a new, rescheduled appointment. 

Training: Cancellation/rescheduling must be made at least 24 hours before the appointment. Buddy Sweets will allow clients up to 2 cancellations/rescheduling in 4 weeks. Buddy Sweets will do its due diligence by keeping appointment times as scheduled. In the event of 3 consecutive cancellations by Buddy Sweets, a refund of the remaining lessons may be issued to the client in the original form of payment or as store credit, and this contract will end.  Pre-paid sessions must be used within the time frame outlined by the trainer and as written on the client's contract or up to 8 weeks after 1st lesson.

We do not offer refunds for private training services or package payment plans. Should the client cancel or be deemed a no-show three or more times, Buddy Sweets will cancel any remaining sessions and void the contract without any refunds. 

 

8. BEHAVIOR: Aggressive dogs cannot attend Buddy Sweets Dog Daycare. If the dog acts aggressively or exhibits unacceptable behavior, it may be separated from the other dogs, and pet parents will be notified. Buddy Sweets Dog Daycare will use reasonable efforts to consult pet parents about behavioral issues and ways to address them; however, some dogs may be asked not to return at the discretion of management. Dogs will be vetted through a Meet and Greet process when applicable to be deemed fit for daycare services. All dogs must be vetted before reservations are accepted. Exceptions are made on a case-by-case basis.

 

9. DOG CAM, PHOTOS, AND VIDEO RELEASE: The owner agrees to allow Buddy Sweets to use the pet’s name and any images or likeness of the pet taken while they are at Buddy Sweets Dog  Daycare, in any form, for use at any time, in any media, marketing, advertising, illustration, trade, or promotional materials without providing compensation, and release to Buddy Sweets Dog Daycare all rights or claim to such image, likeness, recording, etc. Requests to be exempt from this release must be submitted in writing. 

 

10. PERSONAL PROPERTY: Owners are solely responsible for any harm to any other pet(s), to the  employees or invitees of Buddy Sweets Dog Daycare, or the equipment, facilities, or other property of  Buddy Sweets Dog Daycare caused by the pet(s). The owner agrees that Buddy Sweets Dog Daycare  shall not be responsible or liable for any lost or damaged personal property or belongings. 

 

11. ABANDONED PETS: The owner agrees to pick up a pet when scheduled to leave. Any pet left at  Buddy Sweets Dog Daycare without any contact from the owner will be considered abandoned upon the  14th day (CA Civil Code Section 1834.5). Owners understand that if pets are deemed abandoned, Buddy Sweets Dog Daycare will,  by default, become the legal owner and guardian of the pet. Buddy Sweets Dog Daycare will, in its sole discretion, determine whether to try to rehome and adopt the pet or relinquish the pet to an unrelated shelter of its choice. OWNERS FULLY UNDERSTAND AND AGREE THAT IF PET IS DEEMED  ABANDONED AT Buddy Sweets Dog Daycare, OWNER MAY BE UNABLE TO RETRIEVE POSSESSION OF PET  AND WILL HAVE NO RECOURSE AGAINST Buddy Sweets Dog Daycare. Any fees associated with the pet and services rendered will be the responsibility of the pet parent named on the client account.

 

12. ACCEPTANCE AND ACKNOWLEDGEMENT OF PARTICIPATION RISK: The owner fully understands that (a)  there are inherent and potential risks involved with interactions between humans and pets, as well as between dogs and other dogs, which may result in property damage or bodily injury, including  permanent disability, sickness, or death to human or pet; and (b) there may be other risks not known  nor readily foreseeable at this time (collectively, “risks”) and fully accept and assume all risks and  responsibility for all risks, including, without limitation, all losses, costs, and damages incurred as a result  of the Owner or pet’s participation. 

 

13. ARBITRATION: Any controversy or claim arising out of or relating to this agreement, or the breach  thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this  agreement shall be settled following the rules of the American Bar Association and judgment upon the award rendered by an arbitrator may be entered in any court having jurisdiction thereof. As part of his award, the arbitrator shall determine an award to the prevailing party for the costs of such arbitration and reasonable attorney’s fees of the prevailing party. 

 

 

14. EXPIRED VACCINATIONS SERVICE REQUEST POLICY. 

*EXISTING CLIENTS* 

For existing/current clients that request a service/stay for future dates where vaccinations will expire, a “Non-Refundable” deposit of $75 per pet will be required to secure reservation requests for non-holidays tentatively. A “Non-Refundable” deposit of $100 per pet for expired holiday vaccination requests. Proof of vaccinations must be submitted no later than 48 hours before the start of the  tentative reservation. If no proof is submitted, the reservation may be canceled. Proof of vaccination  appointment may be required and verified by a team member before deposit, and tentative reservation  is made. 

*NEW CLIENTS* 

For new or first-time clients that request a service/stay for future dates where vaccinations will expire, a “Non Refundable” deposit of $100 per pet will be required to secure reservation requests for non-holidays tentatively. New clients cannot make tentative reservation requests with expired vaccinations for holidays. Proof of vaccinations must be submitted no later than 48 hours before the start of the tentative reservation. If no proof is submitted, the reservation may be canceled. Proof of vaccination appointment may be required and verified by a team member before deposit, and tentative reservation is made. 

 

15. Refund Policy and Eligibility. Refunds will be considered on a case-by-case basis at the discretion of management and may be issued as store credit. Refunds do not apply to promotional or discounted services, including packages. 

No refunds for completed boarding, daycare, grooming, training, or other services will be issued.

Refunds for waitlisted reservation requests will be returned to the original form of payment the day after the scheduled check-in date.